Front Desk Manager

Role Overview

Oversee frontline guest arrivals, concierge operations, and VIP check-in protocols at our luxury boutique property in Kathmandu.

Key Responsibilities

• Manage front office staffing schedules, training, and performance reviews.
• Ensure standard procedures are met for welcoming delegates, VIPs, and long-term guests.
• Resolve guest issues or booking alterations proactively with high professionalism.
• Collaborate with housekeeping and security squads to sync room availability.

Qualifications & Skills

• Prior experience as a Front Office Supervisor or Desk Manager in a 4/5-star hotel.
• Excellent interpersonal communication and problem-solving abilities.
• Proficiency in PMS systems and reservation management software.
• Fluency in English; command of regional dialects is highly preferred.