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Transparent · Guest-Friendly · Always ClearHotel Policies &
Hotel Policies &
Guest Guidelines
We believe in absolute transparency — no surprises at check-in, no hidden terms. Everything you need to know about your stay, clearly laid out.
Free Cancellation Available
Secure Booking
Clear, Fair Policies
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Last Updated: 1 May 2025 · Applies to all bookings from 1 June 2025
Check-In: 12:00 PM
Check-Out: 11:00 AM
Free Cancellation: 24 hrs before
ID Proof Mandatory
100% Non-Smoking Rooms
Pets Not Permitted
Check-In: 12:00 PM
Check-Out: 11:00 AM
Free Cancellation: 24 hrs before
ID Proof Mandatory
100% Non-Smoking Rooms
Pets Not Permitted
Check-In: 12:00 PM
Check-Out: 11:00 AM
Free Cancellation: 24 hrs before
ID Proof Mandatory
100% Non-Smoking Rooms
Pets Not Permitted
Check-In: 12:00 PM
Check-Out: 11:00 AM
Free Cancellation: 24 hrs before
ID Proof Mandatory
100% Non-Smoking Rooms
Pets Not Permitted
“
Hotel Nandan Guwahati — Complete Hotel Policies & Guest Guidelines 2025
At Hotel Nandan Guwahati, we have built our policies around a single principle: clarity builds trust. Since 1998, thousands of guests have chosen us as their home in Assam's capital — and we believe that relationship begins long before check-in, with honest, straightforward terms that respect your time, your money, and your expectations.
Our policies cover every aspect of your stay — from check-in timings and ID requirements to cancellation windows, refund timelines, no-show charges, couple and guest policies, and the terms governing our conference halls, banquet spaces, and event bookings. Whether you are a solo business traveller, a honeymooning couple, a family on vacation, or a corporate team booking our event spaces, these guidelines ensure your stay proceeds smoothly and without ambiguity.
We are proud to offer free cancellation up to 24 hours before check-in on direct bookings — one of the most flexible policies in Guwahati's hospitality sector. All rates displayed on our website are fully inclusive of applicable taxes, and our refund process is initiated within 3–5 business days for eligible cancellations. Book directly with us for the most transparent, fee-free booking experience.
#CancellationPolicy#HotelGuwahati#FreeCancel#CheckInPolicy#CouplePolicy#ConferenceHall#RefundPolicy#HotelNandanGuwahati
Policy 01
Check-In & Check-Out Policy
Standard Timings
Check-In: 12:00 PM (Noon) | Check-Out: 11:00 AM | Day-Use available on request (subject to availability). Early check-in and late check-out are complimentary for suite guests, subject to availability.
Early Check-In Request
Before 12:00 PM Arrival
Early check-in from 9:00 AM is available on request at ₹500 (subject to room availability). Direct booking guests get priority. Rooms booked from previous night are always available from 8:00 AM.
Standard Check-In
12:00 PM — Check-In Opens
Our front desk is open 24/7. Check-in takes approximately 5 minutes. Valid Government-issued photo ID mandatory for all guests (Aadhaar, Passport, Voter ID, Driving Licence).
Standard Check-Out
11:00 AM — Check-Out Deadline
Please vacate the room and return the key card by 11:00 AM. Luggage storage is complimentary till 6:00 PM on your departure day.
Late Check-Out Request
After 11:00 AM Departure
Late check-out till 2:00 PM: ₹500. Till 6:00 PM: 50% of daily room rate. After 6:00 PM: Full night rate charged. Free for Premium & Executive Suite guests (once per stay).
✓
24-hour front desk — check-in available any time of the day or night
✓
Luggage storage is free of charge on arrival and departure days
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Original photo ID required at check-in — photocopies are not accepted
!
Foreign nationals must present a valid Passport + valid India Visa at check-in
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Day-use rooms available from 9:00 AM to 6:00 PM — contact us in advance for rates
Policy 02
House Rules & Guest Code of Conduct
Hotel Nandan is committed to providing every guest with a peaceful, safe, and premium experience. The following rules apply to all guests, visitors, and event attendees on the premises.
✓ Permitted
✓
In-room dining via 24/7 room service✓
Guests in lobby and restaurants till midnight✓
Quiet music or entertainment in rooms at considerate volume✓
Laundry service and in-room ironing board✓
Alcohol consumption permitted in room and licensed areas✕ Not Permitted
✕
Smoking in all rooms — ₹2,000 penalty applies✕
Pets of any kind inside the hotel premises✕
Outside food delivery in rooms without prior permission✕
Loud parties, gatherings, or noise after 11:00 PM✕
Unauthorized visitors in rooms (unregistered guests)!
Quiet Hours: 11:00 PM to 7:00 AM — please be considerate of fellow guests during these hours
!
Management reserves the right to request any guest to vacate the premises for misconduct, without refund
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Lost key card replacement charge: ₹200 per card
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Hotel is not responsible for loss of valuables not deposited in the in-room safe or front desk locker
Property Tour · 4 Min
Hotel Nandan — Full Property Walkthrough
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Room Tour · 3 Min
Inside Our Deluxe Room — Full Tour
▶ YouTube
Policy 03
Cancellation Policy
✓
Free Cancellation Window — Direct Bookings
Cancel your direct booking up to 24 hours before check-in at no charge. 100% refund processed within 3–5 business days. This is our promise to guests who book directly with us — no OTA fees, no penalties within the window.
| Cancellation Timing | Direct Booking | OTA / Third-Party | Non-Refundable Rate |
|---|---|---|---|
| More than 72 hrs before check-in | 100% Refund | 100% Refund | No Refund |
| 24–72 hrs before check-in | 100% Refund | 50% Refund | No Refund |
| Less than 24 hrs before check-in | 1 Night Charge | No Refund | No Refund |
| No Show (on arrival date) | Full Night Charged | Full Booking Charged | Full Amount Forfeited |
| Group / Event Bookings (10+ rooms) | Special Terms Apply — see Conference Policy | ||
i
Cancellation must be submitted in writing via email to stay@hotelnandan.in or via your booking platform
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Cancellation time is measured against Indian Standard Time (IST) — the local Guwahati timezone
!
Special event dates (Bihu, Ambubachi Mela, New Year, Diwali) may have a 72-hour cancellation window — noted at time of booking
✓
Modification requests (date change, room change) are free if made more than 48 hours before check-in, subject to availability
Policy 04
No-Show Policy
No-Show Definition
A “No-Show” is defined as failure to arrive at the hotel on the booked check-in date without prior cancellation notification. The hotel reserves the right to release the room and charge the applicable penalty.
✕
No-Show Fee: The first night's room rate will be charged for all no-show bookings regardless of booking source
✕
For prepaid bookings, the full booking amount is forfeited in case of no-show
!
Rooms held until 23:59 IST on the check-in date — after this, the room will be released for resale
✓
Exception: In case of genuine emergency (medical, natural disaster, flight cancellation with documentation), the hotel will review the no-show charge at its discretion
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Always call us if you anticipate a late arrival — +91 98765 43210 — we will hold your room and avoid the no-show charge
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Late-arrival rooms can be held indefinitely with our team's knowledge — simply inform us before midnight IST
Policy 05
Refund Policy
💡
Our Refund Commitment
We process all eligible refunds within 3–5 business days of receiving the cancellation request. Refunds are credited to the original payment method — no deductions, no admin fees on eligible refunds.
Step 1
Submit Cancellation Request
Email stay@hotelnandan.in with your booking reference number. You will receive a confirmation email within 2 hours.
Step 2 — Within 24 Hours
Cancellation Confirmed
Our team verifies eligibility and sends a Refund Confirmation email with the exact amount and expected credit timeline.
Step 3 — 3–5 Business Days
Refund Processed
Refund is credited to your original payment method. UPI/Net Banking: 1–3 days. Credit/Debit Cards: 5–7 business days depending on your bank.
Step 4 — If Not Received
Escalation Support
If refund not received within 7 business days, contact us with your bank statement. We will trace and resolve within 2 business days.
i
Payment Gateway Charges: In rare cases where a payment gateway deducts a processing fee, this amount (typically 2%) cannot be refunded by the hotel — it is retained by the payment processor
✓
GST charged on accommodation is refunded in full along with the room rate for eligible cancellations
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OTA (MakeMyTrip, Booking.com etc.) bookings — refunds are processed by the OTA platform, not directly by the hotel. Please contact your booking platform directly.
Policy 06
Couple & Guest Accommodation Policy
Our Commitment to Privacy & Dignity
Hotel Nandan is a welcoming, non-discriminatory property. We accommodate all adult guests — married couples, unmarried couples, and domestic or international partners — with equal dignity and respect, in compliance with Indian law and constitutional rights.
✓
Married Couples: Welcome. Standard double/twin room booked for 2 adults. Marriage certificate is NOT required — only valid individual photo IDs for both guests.
✓
Unmarried Couples: Welcome. Both adult guests (18+ years) must present valid government-issued photo ID at check-in. No relationship documentation is required or requested.
✓
Same-Gender Guests: Welcome. Accommodation provided without discrimination. Individual IDs required as standard procedure for all guests.
✓
International Guests: Welcome. Passport + valid India Visa required. Foreign nationals and their Indian partners are accommodated without additional documentation.
!
Age Policy: All guests staying in rooms must be 18 years of age or above. Guests under 18 must be accompanied by a parent or legal guardian and registered at check-in.
!
Visitor Policy: Unregistered visitors (non-resident guests) may visit the lobby, restaurants, and common areas but are not permitted in guest rooms after 10:00 PM. Visitor registration at the front desk is required.
✕
Activities of an illegal nature on hotel premises will result in immediate eviction and reporting to authorities, without refund
i
Our team is trained in respectful guest handling. Any staff behaviour that is discriminatory or intrusive should be reported to the General Manager directly at +91 98765 43210
Legal Basis
This policy is consistent with the Supreme Court of India's ruling in Navtej Singh Johar v. Union of India (2018) and the constitutional guarantee of privacy and dignity for all individuals. Hotel Nandan does not participate in any form of moral policing. Report any policy violation to our management →
Policy 07
Conference & Banquet Hall Policy
Brahmaputra Hall
Up to 150 Guests
₹18,000 / half day
The Muga Room
Up to 30 Guests
₹6,000 / half day
Rooftop Sky Deck
Up to 60 Guests
₹12,000 / 4 hrs
Conference & Events Enquiries
For site visits, customised packages, corporate rates, or to discuss your event in detail, contact our Events Manager: +91 98765 43210 or email events@hotelnandan.in. On-site inspections available 7 days a week.
Policy 08
Events, Celebrations & In-Room Decor Policy
✓
Birthday / Anniversary Decorations: Balloon, floral, and cake decor can be pre-arranged by our team — starting from ₹1,200. Request at least 24 hours in advance.
✓
Honeymoon Setup: Petals, candles, sparkling wine, and personalised welcome card available. Book the Honeymoon Package directly for complimentary setup.
✓
Surprise Setups: We can coordinate with accompanying guests to arrange room decorations as a surprise for the primary guest. Contact the concierge at least 6 hours in advance.
!
Noise Policy: In-room celebrations must observe quiet hours (11 PM to 7 AM). Hallway gatherings are not permitted at any time.
!
Outdoor Events: Fireworks, DJs, and outdoor live music require prior written approval from the management and may be subject to local authority permission.
✕
Outside Caterers: Not permitted in rooms or halls without hotel management approval. Penalty of ₹5,000 applies for violation.
i
Cake-cutting ceremonies in rooms are permitted — we will provide complimentary plates and cutlery. Please avoid cutting cakes on furniture or bedding.
Policy 09
Payment & Billing Policy
✓ UPI Accepted✓ Visa / Mastercard✓ Net Banking✓ Cash (INR)GST Invoice AvailableCorporate BillingCheque (7-day clearing)
✓
Taxes: All displayed rates include 12% GST on accommodation. Restaurant bills attract 5% GST. No hidden charges.
✓
GST Invoice: Available for all bookings. Provide your GSTIN at check-in or during booking for company-name invoices.
✓
Security Deposit: ₹1,000–₹2,000 (depending on room type) collected at check-in as incidental hold — returned at check-out if no damages.
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Currency: Only Indian Rupees (INR) accepted. Foreign currency exchange is not available at the hotel — nearest exchange at the airport or authorised money changers.
i
Corporate Accounts: Registered corporate clients may avail monthly invoicing. Contact us to set up a corporate account with credit terms.
Policy 10
Damage, Loss & Liability Policy
!
Room Damage: Guests are liable for any damage caused to hotel property during their stay. Damage charges will be deducted from the security deposit or billed separately at replacement/repair cost.
!
Smoking Penalty: ₹2,000 non-negotiable penalty for smoking in any non-designated room — charged to the registered payment method.
i
Personal Belongings: Hotel Nandan is not responsible for loss or theft of personal valuables. Use the in-room electronic safe or front desk locker for valuables.
i
Vehicles: Parking is available at the property. The hotel is not liable for damage, theft, or loss of vehicles or their contents while parked on premises.
✓
Lost & Found: Items left behind are stored securely for 30 days. Contact us at +91 98765 43210 to arrange retrieval or courier delivery (at guest's cost).
Policy 11
Privacy & Data Policy
✓
Data Collected: Name, contact details, ID proof, and payment information — collected strictly for booking and legal compliance purposes only.
✓
No Data Selling: We do not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.
✓
CCTV Surveillance: Common areas are monitored by CCTV for guest safety. Footage is stored for 30 days and not shared unless required by law.
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Communication: By booking with us, you consent to receive booking-related communications. You may opt out of marketing emails at any time.
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ID documents submitted at check-in are retained as required under the Foreigners Act and local police regulations. Indian guests' records are maintained per Hotel Industry compliance requirements.
Policy FAQs
Frequently Asked Policy Questions
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